I read everyone elses' comments. There is another side to this story and its the parts counter person's.
Where I work on lawn equipment, people are all the time wanting us to diagnose their problems so they can fix it themselves. I don't mind helping, but if I have no idea, why waste time guessing?
It sounds like you were expecting the guy to tell you exactly what to fix and he hadn't even seen the unit. It also sounds like you hadn't even looked at it yourself.
I bet he has seen those units fail at about that number of hours, too. I have seen several Tuff Torq axles die between 300 and 400 hours. And even if the shop worked on it, if that brake jams up again, are you gonna be mad because 'He just worked on it?'
So now you make him the bad guy because there was no way he could help you.
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