This is the very thing that keeps guys like my in business, with a back log right now of over 30 jobs....and more coming every few days so it seems.
Usually, when someone calls I assess the severity of their situation, and can sometimes tell them over the phone what to check, if they have the tools, and how to fix the problem themselves. You'd be surprised how many times this is possible.
Once people trust you, it insures your bills get paid. Now my problem is I don't have time to work on my own stuff. Heck my pickup has been sitting, broke, for 2 months because I don't have time to really devote toward getting it fixed. Fortunately I've got a neighbor who is better on the automotive stuff than I who has said he'll look at it for me, but he's so busy I don't know when he's going to get time to do it either.
The bad thing is when you take pride in your work, people notice, and it's hard to find anyone who will do as good of a job as you do. I was discussing needing, or getting help with one customer, and he said my biggest problem would be that (at least for him) was that, "When somebody called Wayne, they wanted Wayne, not some guy Wayne sent out in his place".
Make me feel good to have customers feel that way, but it also makes finding an assistant now days nearly impossible.
Oh well, one day at a time, one job at a time, and just hop it all works out.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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