Hi JD I can believe what you say about the BS with that pump, our local green dealers are the only ones that are allowed to know anything. If I phone there with part numbers and serial number breaks when parts change, they get mad as I know as much or more as they do with a couple of the kids there. I can read online parts books and be ahead of the guys in the store. Sometimes I have had customers get update alternator kits the guys in the shop never get the pulley spacers right, so I go online and figure it out from parts pictures. why can't they do it right they should have that information and more besides available to.
If I phone NH and give them the same parts info they are happy it saves them work. A couple times the parts pages in the dealers have been down and I got the pictures and numbers printed I got my parts as they could tell they were in stock. the other customers had to wait as they didn't have the info they needed. If I call caseIH/ or the valtra dealer same thing. with the case guys I have known the oldest guy for about 16 years, he will just say "come round the counter and drive the computer yourself". I can find the parts just as well as he can within the system, if he's busy.
It seems some dealers love it if you can sort this stuff and help them do their jobs quicker, JD just seem to think they are above and better than anybody else, Their mechanics are just as bad in this area as parts guys. One guy told me I'd never fix any tractors in this area go get a job for someone else. His business failed He now works for Deere and is pretty bitter I still work in my shop, he's not the only one like that either there L.O.L
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