IMHO dealerships, customers and manufacturers face multiple problems.
Manufacturer needs to make a profit. Competiton between the likes of JD, Kubota, Agco, New Holland - one would think helps keep it real.
I know others have great dealers to work with, but around me, for me, they are a necessary evil. As long as my wallet is open to buy something new, we're best friends. Ask the guy to look something up behind the parts counter, good luck. For years now, I take the parts diagrams and/or part number I need so as to avoid the hassle - and the "they don't make that part any more" vs I can't find the part, let me look deeper or ask someone.
I had a tractor repaired years ago, someone I think camped out on that job. Total ripoff. Dealer shrugged their shoulders, couldn't care less. They are a small dealer, crap looking store and lot. Maybe they're ok - just hasn't been my experience. I can't see how a mega JD dealership could be any worse. It's a pleasure to get a quote and buy from some else - not because I'm pissed (which I am), but because they don't earn my business via price, parts or service. I have zero locality to this bunch. If they ever make a sale, it will be on 100% for the benefit of this buyer, not because they are in my back yard and I'm a loyal customer.
If JD and MF, etc dealers are fixing prices, that ain't right. If two differently owned stores are fixing prices, that ain't right. If multiple dealerships owned by the same company are fixing prices, fine, but, don't expect my business unless you're fixed price suits my needs.
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