I had AAA for about 10 years I dropped them on service issues, seem they'd gotten real used to getting money and not doing much, when they had to do stuff they squealed like stuck pigs. Nothing like being stuck somewhere waiting 15 minutes on the pay phone (okay this was a long time ago) only to be told since you're out of you "home" state you had to call a different 800 number then hanging up. What really torqued me off is I was in Fulton Kentucky the pay phone I was at was literally across the street from Tennessee (my state of residence).I suppose if the car was across the street the vendor would of refused to to perform the service because the parking lot across the street would be in AAA Mid-South territory and an AAA Mid-South vendor would have to do it. They also got pretty pi$$y with me when the jump start didn't get me home and they had to tow it, by that time I was in South Fulton Tennessee and to tow it home or to the dealer in Martin Tennessee was technically beyond the range of my AAA service (yet it was the next and nearest repair facility unless we wanted to cross the border and go beck into Kentucky) but since the tow truck they called was from Martin he didn't much care as he was going back to his shed anyway. I know have towing and such on my Auto Insurance and IIRC it cost me $10/year. Yes I don't get maps and trip ticks but you know what I have maps and can get turn by turn on my I phone.
I did have an issue once with the road service through the insurance company in trying to get service, again a long hold time for a service call. The insurance company has those satisfaction surveys and they didn't do to well on that one. Seems the call canter for that service is a vendor to the insurance company and the insurance company expressed my, and their displeasure, haven't had a problem since.
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