In my job, and as my own boss, and being in the repair field, I often get multiple calls a day from customers. Typically, what I do art the end of the day, is to look back over my calls, and add up the time I spent on the phone, and subtract it from my time for the customer I was working for.
I will always do this for my smaller customers. However, for the bigger one, and/or the ones who are more than likely to call me multiple times a day when I am working for someone else, I just let it ride...unless the time spent is extremely excessive.
In a situation like the one mentioned, I'd have done exactly what the guy mentioned did. Either the workers turned off their phones, or they gto paid for the time they actually worked, and then got sent on their happy way.
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Today's Featured Article - Show Coverage: Journey to Ankeny - by Cindy Ladage. We left Illinois on the first day of July and headed north and west for Ankeny, Iowa. Minus two kids, we traveled light with only the youngest in tow. As long as a pool was at the end of our destination she was easy to please unlike the other two who have a multitude of requirements to travel with mom and dad. Amana Colonies served as a respite where we ate a family style lunch that sustained us with more food than could reasonably fit into our ample physiques. The show at Ankeny
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