Lets say a service contract is 2K, The first time you use it you are 2K into it plus the deductible. That's if its a covered part :cry:
You present you truck to me and state you have a warranty of some sort.
1) All the time I spend talking to the warranty folks you pay for it at my shop labor rate (You brought it not me).
2) You pay diagnostic time up front plus tear down time.
3) Its my shop I fix it my way not there way you pay what they want pay I am responsible for the repair. They Don't dictate how I do my job how much labor/time I can charge are what part I uses are the price of it and you don't either.
4) I am not going to lie to them are you.
Did I mention I dread doing this type of work its always a P.I.T.A.
Its a slow process and not profitable all in said and done.
I have done 25 are so of these deals maybe 2 went better than expected. I had 2 cars the same make model engine etc back to back with the same extended warranty contract from the same co. both had the same problem the water pump went out and broke the cam belt. The first they paid for everything
to get it back up and runing the second they fought it tooth and nail. All they paid for was a water pump and labor to replace the pump, they claimed the cam belt was a maintenance item even tho it was no were close to the recommended replacement interval.
The second good'N I had replaced all the bearings in the differential call the customer up and told him it was ready. His wife was said he has a extended warranty. They dropped off the paper work I called (remember I don't lie fer'ya) and told them I had already repaired it when they remembered they had a warranty contract. They paid every penny less the deductible it supersized me they had there out but did not use it.
One that went bad my bad I should have lied...
A no crank call I jump in the tow truck and go to get it but stupid me bang on the starter with a hammer and it fires up. They drive it back to the shop then the warranty issue comes up. I call and have all my ducks in a row estimate and all with a road service charge. They inform me they do not pay road service they only pay if I tow it. I explain I sent a tow truck out it cost the same he can write it up as a tow THEN the chit hits the fan he calls me a lair.
I call the customer and ask them were do they want it towed to I refuse to deal with there warranty co. They ask were I would recommend I said the DEALER... I got my tow money they were not gonna get out that EZ... :)
I no longer tote a hammer in the tow truck :lol:
I am not for a service contract I signed up to sale'em the first one I wrote up as a test I used my name and phone number. They called me 7 days a week at all times. I am not going to put out customer info so they can worry the ell out of them. The only reason I signed up was because every now and again a customer informs me they brought a service contract. I thought what the ell I may as well benefit on their stupidity. Its not worth it I as soon be neutral with no dog in the fight.
I have never had a first time customer with a warranty contract turn out to be a A plus customer. I don't need filler work I don't need warranty contract work as a filler.
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