Posted by Jeremy in NE on July 14, 2016 at 15:03:04 from (72.8.199.21):
I live in northeast Nebraska with only one DSL provider and they are pitiful. The problems have been going on for close to 8 years. I call and complain 2-12 times a year. Its amazing how the internet speed will magically increase over night. The techs come out and work on it but are never able to get advertised speed. I even let them move the tower into my front yard cause the tech thought it would help. I have ran a separate power supply to the modem cause the tech thought power was causing issues. So I call Tuesday about bad service. Monday I switched from an old modem to a new all in one they sent out a while back. It is wifi capable, so I set up a network. Download speed is .21mbps. Amazingly when I get home Wednesday the speed is 1.98mbps. Tech shows up today and first thing he says is this modem is not registered to our server and thats the problem. I told him that they sent it to me and it is acting the same as my old modem. Than I ask him if thats the case how did my speed magically increase since I called and complained. He did not say anything. Then he asks if I am going to use there modem to provide wifi cause if I do thats an extra $2 a month. I told him to hook my old system back up and take the new one with him. He replies he can't do that. So we use there new modem but hook my router up to it and guess what, he still can't get the speed. I went to BBB and they only have 2 complaints filed amazingly. One of there settlements was dropping the service to the customer. I am frustrated to say the least. It looks like my only options is satelite and there reviews are not that good. Pick the worst of 2 evils:(
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