No matter how it's handled, everybody loses in these situations. I don't think anybody desires these situations. I think most of the time, around here, the company charges for time and parts, and expects to be paid, unless the customer complains/starts negotiations. I've been in those losing situations as a repair person working a long time to find a tiny problem. The boss would negotiate with a customer. Mostly the situations were resolved so everyone could go on.
A few years back my Ford 655A TLB developed a flasher/warning light problem. I worked one afternoon, and the next morning, only to find a really stupid, simple problem. I told my friends at the shop where I used to work I was glad I wasn't paying someone to do it!
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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