No matter how it's handled, everybody loses in these situations. I don't think anybody desires these situations. I think most of the time, around here, the company charges for time and parts, and expects to be paid, unless the customer complains/starts negotiations. I've been in those losing situations as a repair person working a long time to find a tiny problem. The boss would negotiate with a customer. Mostly the situations were resolved so everyone could go on.
A few years back my Ford 655A TLB developed a flasher/warning light problem. I worked one afternoon, and the next morning, only to find a really stupid, simple problem. I told my friends at the shop where I used to work I was glad I wasn't paying someone to do it!
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Today's Featured Article - Earthmaster Project Progress Just a little update on my Earthmaster......it's back from the dead! I pulled the head, and soaked the stuck valves with mystery oil overnight, re-installed the head, and bingo, the compression returned. But alas, my carb foiled me again, it would fire a second then flood out. After numerous dead ends for a replacement carb, I went to work fixing mine.I soldered new floats on the float arm, they came from an old motorcycle carb, replaced the packing on the throttle shaft with o-rings, cut new ga
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