When dealing with unforeseen problems, I will always sway in the customers favor, especially if it's something I did wrong or overlooked. I prefer to sleep at night over getting paid for every minute I spent staring at something trying to figure out what to do next!
One of the worse examples I've ever seen though, is when we (rarely) have to call in the factory tech to diagnose a problem with a CNC lathe or mill. They charge something like $400 an hour, plus travel expenses, which can include air fare, hotel, and meals in extreme cases.
What makes it so bad is they will typically send out the worst of the worst new hire trainee, totally clueless, and obviously so from the minute they get there. After a day of bumbling, nothing accomplished, something unrelated broken, needless parts ordered...
Then a different tech shows up to install the part, still doesn't work, order more parts...
Then finally a real tech shows up, puts the unnecessary part on, fixes the original problem in 10 minutes!
But, we get charged for every minute, every part, no negotiating! They know they are the only game in town, and take full advantage of it!
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Today's Featured Article - Earthmaster Project Progress Just a little update on my Earthmaster......it's back from the dead! I pulled the head, and soaked the stuck valves with mystery oil overnight, re-installed the head, and bingo, the compression returned. But alas, my carb foiled me again, it would fire a second then flood out. After numerous dead ends for a replacement carb, I went to work fixing mine.I soldered new floats on the float arm, they came from an old motorcycle carb, replaced the packing on the throttle shaft with o-rings, cut new ga
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