paying for diagnostic time isn't unrealistic. but paying for time because they don't know what they are doing is. They should pay to go to school not you and I paying them to learn on the job.
on autos there is tons of information on how many hours a certain job should take to do. the quote should be based on that. yeah, sometimes there is more to it that was unseen when they get into the job but they should call with new quote before proceeding.
i think paying the plumber (heating and cooling) $85 just to drive to your house is ridiculous. travel time (within reason, within town or next town) is a cost of doing business. if they go next door right after your hose they'll charge them $85 too.
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