Not going to bother reading the other replies before I answer. I have gotten to the point I look at things this way. I am sick and tired of everyone else making THEIR problem MY problem. Not to say that often just by being nice I 'took on the problem', as I will admit to that happening on occasion.
Regardless, I have come to the conclusion that their problem is going to stay their problem. That's not to say I'm going to stop being a 'nice guy' as that's not going to happen. However, I am done letting customers take advantage of me, and screw me over, when I try to help them.
With that said, you allowed the problem to happen by being too nice and letting him borrow the mower, and there's nothing you can do about that. Now you find yourself in the situation where you have to deal with it.
Right now I'm in the same position due to trusting a repeat customer, and putting money out for parts on a bill he refuses now to pay. I've also got a first time customer who hasn't bothered to pay his bill. In all honesty that one was all labor, and really isn't big enough to justify going after alone.....and he's probably counting on that fact. What he doesn't know is I already plan to take the other guy to court, and if I have to go for one, I'll gladly go for two........They want what was their problem to become my problem.......I don't think so..........
That said, in your case, HE made things worse by tearing up the mower you loaned him. I wouldn't give a rats hind end whether he 'blew up' or not when confronted with the damages, and the repair cost. IF he can't handle the situation like a man, and pay for the damage HE caused, and do it willingly, and without giving any lip about it, TAKE HIS TAIL TO COURT.....Let him try giving the judge the lip and see how that works out for him.
In the future he'll just have to take his machinery somewhere else, and I'm sure, pay more for the repairs. Too, he'll not have them giving him a loaner mower, etc, etc, to abuse like he did yours.
To me this is the best thing that could happen because it's the best 'revenge' you can get, right along with the best lesson you can give him...........Whether he learns from it or not is a different story.....
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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