It'd been my observation that all dealerships cycle up and down. A local JD dealer won "excellent dealer support" awards back in the '90s. Today, they still have a fancy building, but their parts staff won't make eye contact with you when you walk up to the counter, and will even ignore you- choosing to answer the phone instead. Whatever happened to, "Can I help you?" The local NH/Massey dealer across town on the other hand has improved remarkably, and is arguably now the best place in town to find something like a U joint cross, a PTO shield etc for a line of equipment they may or may not carry.
Another branch of the same Deere dealer, while smaller, seems to have collected many of the dealer's best employees- mechanics, parts people, etc. I go there now.
Other points JD made that I would like to add to: It seems like Deere, despite owning A and I, does not allow local dealers much ability or creativity to source other parts, or to offer special services. Oftentimes, if I call and something is not in stock, I'll ask a dealer that since they have to have the part shipped in, can it just be shipped to me? Any other brand of equipment will gladly do so. Deere not so much. Perhaps the other companies are losing the impulse point of sale purchase, but they are recognizing my time is valuable, and that it is much faster and easier to have the UPS truck drop it off than to send someone on a 40-50 mile round trip.
One last gripe: Our Deere dealer has about 6 locations. It seems like that is an excuse to stock less parts. "We don't have it here, but it is at..." Which is a 100 miles away. And if I wait for their own internal part transfer delivery might be until next week. So then you have the choice of 3 hours in the truck, pay extra freight for tomorrow's delivery to the dealer, wait to have it put on a stock order, or wait for their parts transfer van. At least one time, their parts guy had the integrity to say, "it looks like the competitor Deere dealer has that in stock. The fastest way to get you going again would be to send you there."
Last, I use my local Napa a lot for things like starters, alternators, belts etc. If they don't have it in stock, it is often there by mid afternoon, vs maybe tomorrow from Deere. They are also only 5 miles away, locally owned, open 7 days a week, and best yet cheaper! It is hard to be loyal to someone who is further away, more expensive, slower and harder to work with!
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Today's Featured Article - Show Coverage: Journey to Ankeny - by Cindy Ladage. We left Illinois on the first day of July and headed north and west for Ankeny, Iowa. Minus two kids, we traveled light with only the youngest in tow. As long as a pool was at the end of our destination she was easy to please unlike the other two who have a multitude of requirements to travel with mom and dad. Amana Colonies served as a respite where we ate a family style lunch that sustained us with more food than could reasonably fit into our ample physiques. The show at Ankeny
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