I've said this before about our local Deere dealership. The place is far too money oriented . Nothing else matters. Parts transfers from store to store are nearly non existent. During the summer, they have a truck that transfers parts between some of the stores(9 total) twice a week, but this dealer system has a code system. There's a few different codes,but items that they normally stock are given one code(7), and another code is assigned to items that have sat too long or were ordered accidentally(5). They only want to transfer code 5 items, and it's a long drawn out decision to transfer much else. The next problem is that they have their daily stock order, 2 days away. Ordered Monday, get it Wednesday. They get free freight, and a discount with the stock order, as is standard. They also have their stock order discount tied to what percentage or their orders are stock orders, and what percentage are FLASH/FLASH+ orders. They avoid FLASH orders at all costs. I worked in the shop there, and I've seen the BRANCH manager get involved in a decision as to whether or not they should next day a part, or order it on the stock order. Flash+ orders were not a thing there, period. This specific dealer had 5 parts people. 4 at the front, 1 for the shop. The 4 at the front didn't hardly know that you could source parts from outside of Deere or A&I. The lady that took care of the shop had worked at a few different places over about 35 years, and was as good a parts person as the other 4 put together. The place falls apart when she takes vacation. She knows how to find all kinds of different parts from any place you could ever imagine. She's the only good part of the whole deal. Compare that to the competing Case IH dealership. They have 3 locations. They too have their problems, but they transfer parts everyday, all year, between the 3 locations. If you want a part, and another store has it, you can have it. No big deal. They can get parts next day from Canada or the States. They would prefer to stock order it(same conditions as Deere, but the percentage of stock order vs FLASH orders doesn't matter), but if you say that you want it next day, they do it, no big deal. They have varying degrees or parts people too, as is always the case, but because they don't have the Deere parts system backing them, they are more use to sourcing parts from outside sources. Just a different mentality. I think there is a certain level or arrogance attached to a lot of people that has much to do with Deere. That is certainly the case with this dealership. Right from the awesome branch manager, whose daddy bought him into the dealer, to the tech's in the back. I'll just say this. I've never once missed the place.
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Today's Featured Article - A Lifetime of Farm Machinery - by Joe Michaels. I am a mechanical engineer by profession, specializing in powerplant work. I worked as a machinist and engine erector, with time spent overseas. I have always had a love for machinery, and an appreciation for farming and farm machinery. I was born and raised in Brooklyn, New York. Not a place one would associate with farms or farm machinery. I credit my parents for instilling a lot of good values, a respect for learning, a knowledge of various skills and a little knowledge of farming in me, amo
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