I went to buy a mower at Walmart many years ago and somehow they loaded it up for me and I went in and thought I had paid. But my wife asked for the receipt and I couldn't remember them giving me one. I remembered giving them my credit card and they handed it back to me after a little while. I was already at home which was 45 minutes from the Walmart store, so I called and asked for the manager and told him that they must not have charged me for the mower and that I would be back in about an hour to take care of it.
He said that would be great and appreciated me calling and would be waiting. When I returned to the store the police were there and tried to arrest me for stealing the mower. The manager had called the police and said that the guy that had stolen the mower would be back in about an hour. I asked for them to review the surveillance tapes at the customer service desk and it plainly showed I had given them my credit card and that they had not rung up the purchase but had handed the card back to me. I was not a happy camper at this point and I was letting them know how I felt about the situation. A few minutes later the local sheriff came in and said he had heard about the stolen mower and was coming to see what was going on.
After finding out that I had called and told them I was coming back to take care of the problem and was being treated like a criminal and his department escorted the WalMart employees to the bank everyday to make deposits at no charge to the store. He told the manager to contact Walmart corporate headquarters and relay what had taken place, and to copy him on the email or the manager would have to explain why that particular Walmart was going to have to pay a private company to pickup the deposits from now on.
By that time I was feeling a bit better.
A couple weeks later I received a letter from Walmart corporate with a check for the amount of the mower and an apology for the way I had been treated.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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