Posted by Dean Olson on November 04, 2016 at 16:24:58 from (166.137.126.29):
In Reply to: OT hot water heater posted by ericlb on November 02, 2016 at 08:58:37:
That big silver box is the gas control valve. Turn water & gas off and drain. Remove burner,pilot tube, and thermocouple. Valve unscrews. I use a 6" nipple in the gas opening as a "wrench". If it's only 3-4 years old it's likely under warranty. Is the gas control metal or plastic with a indicator light? If it the metal valve it's rare those fail. The plastic valve routinely fails.
Double check the T&P drain and make sure it's not leaking. If you sure you have no leaks and the Temperature and Pressure relief valve is holding, then it may be a failed gas valve.
I'd pressure test your water supply distribution system. Put a gauge on the water heater drain and shut the water off to the water heater. If the gauge holds your good. If not keep looking for a leak.
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