First thing to know is that your lady is handing her car over to some minimum wage worker that has little - if any - experience dealing with cars.
Second thing is that the quality of materials you get from them is minimal at best. Cheap oil, cheap filter, and cheap labor.
Third thing is that "repairing" a stripped oil plug with an oversize plug will many times result in cracking cast aluminum oil pans - unless the hole is drilled and tapped to the proper oversize FIRST. Do you think a minimum wage employee that just stripped your oil plug has the skill set necessary to properly perform this level of repair?
Last but not least is this: There are several weights and service grades of oils out there today. In the past, it was not much of an issue. Today, precision components in engines are very specific with what oils they will work with as well as those it will NOT work with.
Be advised that most of these oil change places are buying bulk oil in only one weight. Most likely, they are buying bulk oil filters from the lowest bidder as well.
Some engines call for 10W-30. Others want 10W-40. Still others want 5W-20 or even 0W-20. There is a reason that they specify these weights of oils. They have things like hydraulic timing chain tensioners, variable valve timing, and hydraulic lash adjusters. Some of these components will simply not work right with the wrong oil.
So, at upwards of $5,000 for replacement engines and $30,000 for cars these days, I'll change my own oil, thank you. Then I will know that it has the correct oil in it and that the plug isn't stripped.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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