This would be the shop owners view. You came in and wanted a job done. He already has valuable time in talking with you. If you ask him for a firm quote on a job he is going to quote at the worst case scenario and the price will be higher than you would pay if you just trusted him and accepted the hourly rate. Once he has a man one the job you can't expect him to have this guy stand around and wait for an answer as whether or not to proceed. If you say no to much, he has already lost as he has time with you and has a man on the job. You say no and he gets nothing for his effort. As a customer you need to understand that he is in control and he will treat you like you treat him. Its called building a relationship. Before you ever walked in his door he has been subject to hundreds of hagglers that didn't value the shop to customer relationship. AS a shop owner you get pretty good at reading the customer. I will bet that the next time you go to his shop he will be too busy to fit you in. In my area all of us shop owners knew one another and if your area is similar you will find that you need to go to the next town to have work done. Bottom line is if you treat a shop owner well he will value the relationship and treat you well and take care of you. Otherwise he will send you on your way.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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