I recently went to a store.... Won't name it but it rhymes with "Ractor Cry"... And bought some vegetable seed. Here in Connecticut all vegetable seed are supposed to be sales tax exempt.
Got charged sales tax
After arguing with the check out clerk for 5 minutes in front of a growing line of customers.... Embarrassing.... She finially calls the manager over....
Argue with the manager for another 5 minutes and reluctantly he refunds me the difference of the cost of the tax on the purchase.... Just to shut me up and get me out of the store...
But wait... It gets better...
No apologies.... Instead I get a snarky comment made under his breath that, "well I guess we just charge customers the wrong price all these years."
Wow... Shocked!
Call the corporate HQ to report the crappy customer service. Was on hold for 45 minutes... Gave up... Tried again another day/ time.... On hold again for another 30 minutes .... Gave up....
Emailed corporate... Was told to expect a response to my email in 24 hrs....
Almost a week later...
I get a reply... Email and a phone call... Finally an apology for being charged the wrong price but no apologies for the crappy customer service.
If I offered my customers this kind of service I'd go out of business.... Don't know how they stay open?
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