Re: problem with Century Link

Posted by 2002sliverado on July 30, 2017 at 16:59:03 from (142.54.26.150):

In Reply to: problem with Century Link posted by Redcow92 on July 28, 2017 at 16:15:08:

I enjoyed reading this post and the comments. We have had CenturyLink for over 14 years for our phone service. The tone was set when we asked for service when we first moved here. My wife called the company to set this up. The conversation "went south" when they told us we could have long distance service, but we must pay a $100 (or greater) deposit. She opted to NOT go with this service, and we used either cell phones or long distance calling cards for long distance phone service. From that first year, we had issues. In wet conditions, particularly in the spring, we had the background crackling during our phone calls. It was so bad at times, we gave up and made the call over our cell phone. We complained, and the problem would go away for a while, then return. When we rebuilt our home, which was under construction for a period of time, we had to disconnect the service to the house and remove the box from the house, because it was a "service call" for them to perform this task. In the most recent years, another service provider was working on bringing a new communications service to our area. We just were connected to this service this spring. Prior to this, though, we had our phone line "go dead." There was no dial tone; there was nothing. My wife called and told them of this. A customer service representative answered. Rather than any attempt at finding out what had happened, or trying to find out a cause, the representative rather abruptly told my wife, "If the problem is found to be in your home, the minimum service charge will be $125. I opened the box and diagnosed the problem to the best of my ability by plugging in a cheap phone to the modular plug, and found the line to be "dead." We called CenturyLink and the next day a service technician was out in our neighborhood and it appeared the problem was in a large, green box about 2 miles away. I was quite certain the problem was not in our home simply because the line from the outside box was only about 8 feet long, and had been replaced within the past 8 years. We have had the crackling sound occur nearly every spring after the snow melts. It was just less obnoxious for about 4 years. I just called to have our CenturyLink line disconnected, since we have gone with the new provider. We kept the CenturyLink line functional for the past 5 or 6 months, with an answering machine connected, informing callers of the change in our phone service. In my conversation with the individual who DOES NOT work customer service, but works with new connections and disconnection of service, I was treated like a child. I was asked if our new provider was providing 911 reliable service; more like my answer was demanded. I felt like I was being scolded for even considering the switch. I prepared a response letter on the history of our service. I find it ironic there is no mailing address to send this to. We were sent an e-mail to discuss our CenturyLink experience, but I do not see any way to attach the letter to our response. As far as 911 reliable service goes; I think my past experience with their poor service strongly indicates that CenturyLink was unable to provide the reliable service they would like their customers to believe they were being provided. I am glad I do not have to depend upon or deal with those people anymore!

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