Posted by 4play on September 20, 2017 at 21:29:06 from (70.215.199.179):
In Reply to: Totally OT and a rant posted by Adirondack case guy on September 20, 2017 at 17:54:34:
I'm guessing you suspect they used AZ parts since your old parts were handed back to you in their boxes? The AZ part number is a direct match for your vehicle so it does make you wonder huh?
If so, I have a problem with them using an aftermarket part unless advised and consented, and then billing out an OEM part. My guess is since she was waiting to get the car repaired, they did not have the OEM parts in stock so they used AZ's, nothing wrong with that if she was told this up front and approved it.
For the parts prices, the evap parts don't seem out of round. We all know they can set the mark up to whatever they want but dang. Those hub bearings can be bought from a dealer for around $125-$150 give or take, that is walk in price, not dealer cost. Call a dealer in your area with that part number and see what the price is.
They charged 2.3 hours for the check engine light repair. That seems reasonable for diagnosis and repair. They charged 2.5 hours labor for the hub bearings, that seems reasonable too, especially considering they probably fought rust and stuck parts.
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