Re: Totally OT and a rant

Posted by jimg.allentown on September 21, 2017 at 15:35:09 from (173.49.133.204):

In Reply to: Totally OT and a rant posted by Adirondack case guy on September 20, 2017 at 17:54:34:

I have a few things to add here.
First, if they did use aftermarket parts and represented them as OEM, that is fraud.
Second, as to labor costs, this is my take. I think that the rates that they charge today are outright theft. There is NO justification for rates over $100 per hour. Even so, the charges were not out of line based on their advertised labor rate. You should have known that from the start.
Third, as to the quality of parts, I say this:
They mostly come out of the same group of suppliers.
When I was in the trucking industry, the company that I worked for had accounts with several suppliers. I got plenty of dock time watching loading and unloading as well as some order picking. What I saw was in one case, they had a bin full of heater fan motors. They were taking these parts all out of the same box to go to Auto Zone, Advance, NAPA, and even to the dealer. There was NO DIFFERENCE in quality. They were all taken OUT OF TEH SAME BOX. I saw the same thing going on with other electrical motors. Window motors, wiper motors, power seat motors, and the like. ALL coming out of the same boxes. I asked about it, and was told "we make them for all of the parts houses." No difference in quality, no "special" specifications, and no difference in the parts.
I have full faith in the aftermarket parts houses because they warranty what they sell. There is no profit in selling a poor quality part and then giving the buyer a lifetime free replacement warranty. They would be out of business and bankrupt in short order if it really were that way.

Therefore, the only problem I see is the pricing and the handling of the repair by the dealer.

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