In the 1970s, I took my 72 Vega to a Chevrolet dealership in south Dayton, OH for a "new" engine under the GM extended warranty campaign for cylinder wall damage due to coolant leakage into the cylinders. According to GMs literature the replacement was supposed to be "cost free."
Upon picking up the car abour 6 weeks (!) later I was astonished to find out that they had charged me for engine oil, filter, anti freeze, both radiator hoses, both heater hoses, thermostat, spark plugs (the head was not touched aside from R & R), etc. All of these items had been changed within the past 30 days and they had been so told. They also charged me for various gaskets, etc. and two hours of additional labor due to the headers, which I had installed and which actually made R & R of the exhaust a bit easier.
Upon questioning the service manager about the extra labor, I was told "We always charge two extra hours for headers, one hour each side." Astonished, I informed him that it was a four cylinder.
I'm sure that GM also paid for these parts and supplies (aside from the 2 hours of gravy labor). Warranty fraud was rampant then as it is now.
Making a long story short, he would not budge on anything nor would the dealership owner.
I paid the bill, moved on, and never went into that dealership again. That's been over 40 years. I've also told many folks about my experience.
Had I then known what I know now, I would have contacted GM.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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