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Re: Why is it so hard to get people to do things now days


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Posted by Grandpa's Fords on April 06, 2018 at 08:32:54 from (50.32.105.199):

In Reply to: Why is it so hard to get people to do things now days posted by Graveyard1984 on April 05, 2018 at 22:18:43:

Quoting Removed, click Modern View to see

I cannot and would not disagree with you one bit. I know for a certainty that this fine young man is not paid flat rate. Notice I said I was lucky that I had a competent and kind mechanic.

In this case a newly hired manager from a different location stated that it will cost 1.8 hrs. labor and I was fine with that.

I know what that job can entail.

The mechanic spoke to the gen. manager whom I've known for 30 yrs. and said he did the extra work. The GM wrote the invoice using their Shop Labor rate which was posted. Plus the cost of the State inspection.

I graciously thanked them and showed my appreciation for their care.

This is why I have taken 4 vehicles for inspection so far this year and 2 for new tires and a few other minor repairs to this business.

My point was if they are truly a flat rate shop then the mechanic needs to get flat rate as well. In turn if that job took 2.5 hrs. I was willing to pay the additional cost.

Not meaning to ruffle feathers, there are alot of great guys out there doing good things but sometime newer lesser trained or unexperienced let numbers dictate.

Incidentally I didn't go into shop or ask for these extras.

If I had asked the GM to estimate a larger project he would have been able to do so, based on his experience and ability to find available parts. I've also been to other shops that weren't able to quote outside they're flat labor rate information, referencing the OP.

I should have stated these points in my earlier post.


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