Well they certainly aren't getting USPS, UPS, or Fedex to ship the item for free!
The cost of shipping is figured into the price of the item. It's really that simple. If you only charged $20 for the grille, and $58 for the shipping, you are no different than the guy who wants $80 for the grille and offers free shipping!
They figure shipping to the farthest-flung location, then hope someone closer buys it so they can pocket the difference. THAT is how free shipping works.
What's wrong with the system is, the general public eats it up! Most people are not savvy enough to realize they're paying up front; they only see the word FREE, and think they're getting a deal.
If you can't afford to charge $38 while paying $58 for shipping, you never should have advertised the item that way. Odds are the only reason the person is buying it from you is because they realize you're eating the shipping and they're getting a GREAT deal. Honor the deal and consider it a lesson learned.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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