Re: Nearly 40 years of nothing but green coming to a close

Posted by DR. EVIL on August 07, 2018 at 10:58:50 from (174.197.36.19):

In Reply to: Nearly 40 years of nothing but green coming to a close posted by philip d on August 06, 2018 at 17:54:58:

Ha-Ha. I used to buy JD oil filters for a Deere 420 lawn mower with an Onan engine to use in my 982 Cub Cadet from my local Deere dealer. 3 years ago I went to buy a new oil filter, big Stihl leaf blower, had to be in a box, was a gift, and get a chain saw chain sharpened. Walked imto showroom, walked down to parts, 2 guys busy, then nobody busy, one guy comes out from behind counter, straightens spray cans on shelf across from counter, does not look at me, does not acknowledge my existence, I walk down by sales, salesman says Hi, walks away, I walk back to parts, stand resting on counter another good 5 minutes, finally guy, a supervisor maybe walks out of back office, asks me, "Have you been helped?". I said, GOD, I thought I suddenly turned invisible!" Then the guy starts badgering me asking questions, Did you do This? Did you do That? I said, HEY, I came here to buy a Stihl leaf blower, Just like that, gotta be in a box. Turned out I had to go to their other store across town. Did get my oil filter which didn't fit since they changed their filter offerings, Returned the filter when I got the sharpened saw chain, SON loves the blower

Oh, and since then, I've bought a $10,000 zero turn mower for $8400, new $300 chain saw, about $600 worth of service/repair parts, some of them I have no idea why they had them, or why they were so cheap, but they had them. All from my Cub Cadet and Case/IH dealer that's about FIVE. I've NEVER waited to talk to someone about parts, seen 4-5 guys behind the counter when they are busy. Not a place you come in and chit-chat, they can be busy.

I know ALL about cost of inventory, inventory turns, price mark-up, etc, I was in purchasing for over 30 years. I could completely understand having ALL parts be special ordered. But what I won't tolerate is bad attitude, being ignored, some manager or supervisor trying to start an argument. I have not and WILL NOT go back to that Deere dealer, will continue to buy from my C/IH dealer.

Replies:

• Re: Nearly 40 years of nothing but green coming to a close rrlund 07:03:00 08/08/18 (0)

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