Posted by IanC on August 30, 2018 at 22:17:40 from (76.204.115.245):
In Reply to: Wrong parts posted by Hay hay hay on August 30, 2018 at 19:10:42:
With all the resources available on the web, the parts counter persons should not have to look up anything. They should just be given the part number for the part you need that you looked up and know is correct because YOU looked it up and can look at the parts catalog, and the machine, just can't be lazy and "let Fred do it". As for getting shipped the wrong part if you are ordering online many times the place SHIPPING you the part is not always the place who SOLD you the part. And it happens even at the manufacturer level. Got a parts shipment in from CNH when I was at the New Holland dealer with the correct part number I'd ordered with MY bin location info etc. and description, and what was in the bag was the drawer divider for a parts tray. The low person on the pole gets their pick list which says to pick one B549 Knutten Valve from bin ABC123 and take it to shipping that is what they are going to do, and probably don't know a Knutten Valve from a Waffle Stomper. And there are countless people who called in wanting a part for their Jubilee, and come to find out that they really had a 640, or 861 or something. If you ask for the wrong part you'll get it every time.
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