Re: Deere vr John - You Be the Jury

Posted by JD Seller on September 18, 2018 at 23:22:59 from (208.126.198.213):

In Reply to: Deere vr John - You Be the Jury posted by John in La on September 18, 2018 at 19:32:11:

Well John Some things that you do not KNOW about how John Deere handles whole goods bundles now.

Your mower deck is a Whole goods number/bundle NOT a complete NEW unit. It is not handled by the NEW equipment salesman or sales department. It is handled by the parts department and parts distribution system. So even with an SKU number it is still handled by parts. This would be more common for stuff like a loader mounting bundle. The dealership places the order. John Deere gives them a shipment date. The local dealership has ZERO way to know if JD has any off these bundles on hand. This part of the JDs system does not let the local dealer see what JD has on hand. Also the ship date is totally out of the dealership's hands. They MIGHT be able to call and find out but truthfully it would be hard to get an exact date. Also once the bundle is ordered the dealership has to take shipment and pay for it, period. Even if it is six months from now and you have gotten tired of waiting for it. The dealership is on the hook for the deck once it is ordered.

So leaning on the dealership, like some are telling you is not going to help you much. They did their end and are on the hook for the item regardless if you take it or not. Also calling the branch manager usually just starts a poo storm back down on the local dealership. So you started out behind the eight ball with them. I would bet you do not have anyone at the local level that really gives a crap if you get the deck or not by now. Any good will is long gone on that dealership's end. They are not going to make much on the deal to start and then they get JDs customer service up in arms over the thing. Your one complaint/call wipes out a lot good reviews they get with JD. So the dealership's VOLUME payment could be reduced because customer satisfaction is a part of that.

The last dealership I worked at sold just over 80 mowers one spring. We had one fellow that we just could not make happy. He gave us a terrible satisfaction survey. His was the only negative one we had. Cost us 1% of our volume on all the mowers we sold, around $4000. We only made $400-500 on his one mower.

Now how would I have handled it as a salesman/dealership employee??? I would have TOLD you up front about the bundle needing to be ordered through the parts system. You do not know how it is handled so part of my job is to educate you on that. Then I would also tell you that delivery dates on whole goods bundles can be misleading. So expect it to take longer. IF it was a deck currently used on a "new" mower. I would see if we had a new mower that we could take one off of for you BUT the X320 is NOT a current production mower and the X330s deck is a little different. It will switch but the deck you need would be not be correct on their new mower.

So your either going to have to wait or see if they will give you your money back.

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