Well John Some things that you do not KNOW about how John Deere handles whole goods bundles now.
Your mower deck is a Whole goods number/bundle NOT a complete NEW unit. It is not handled by the NEW equipment salesman or sales department. It is handled by the parts department and parts distribution system. So even with an SKU number it is still handled by parts. This would be more common for stuff like a loader mounting bundle. The dealership places the order. John Deere gives them a shipment date. The local dealership has ZERO way to know if JD has any off these bundles on hand. This part of the JDs system does not let the local dealer see what JD has on hand. Also the ship date is totally out of the dealership's hands. They MIGHT be able to call and find out but truthfully it would be hard to get an exact date. Also once the bundle is ordered the dealership has to take shipment and pay for it, period. Even if it is six months from now and you have gotten tired of waiting for it. The dealership is on the hook for the deck once it is ordered.
So leaning on the dealership, like some are telling you is not going to help you much. They did their end and are on the hook for the item regardless if you take it or not. Also calling the branch manager usually just starts a poo storm back down on the local dealership. So you started out behind the eight ball with them. I would bet you do not have anyone at the local level that really gives a crap if you get the deck or not by now. Any good will is long gone on that dealership's end. They are not going to make much on the deal to start and then they get JDs customer service up in arms over the thing. Your one complaint/call wipes out a lot good reviews they get with JD. So the dealership's VOLUME payment could be reduced because customer satisfaction is a part of that.
The last dealership I worked at sold just over 80 mowers one spring. We had one fellow that we just could not make happy. He gave us a terrible satisfaction survey. His was the only negative one we had. Cost us 1% of our volume on all the mowers we sold, around $4000. We only made $400-500 on his one mower.
Now how would I have handled it as a salesman/dealership employee??? I would have TOLD you up front about the bundle needing to be ordered through the parts system. You do not know how it is handled so part of my job is to educate you on that. Then I would also tell you that delivery dates on whole goods bundles can be misleading. So expect it to take longer. IF it was a deck currently used on a "new" mower. I would see if we had a new mower that we could take one off of for you BUT the X320 is NOT a current production mower and the X330s deck is a little different. It will switch but the deck you need would be not be correct on their new mower.
So your either going to have to wait or see if they will give you your money back.
Upload one or more videos to your post. Photo filesizes should be less than 300K and Videos, less than 2MB. Formats allowed are gif, jpg, png, ogg, mp4, mov, and avi. Be sure to use filenames without spaces or special characters, and filetypes of 3 digits lower case.
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather�s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
... [Read Article]
Latest Ad:
2022 John Deere 5045E, 4wd, front end loader and 3rd function with grapple. 120 hrs, 55k new, must sell
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.