Posted by Tim S on October 05, 2018 at 07:33:19 from (107.128.253.44):
In Reply to: John Deere parts posted by SVcummins on October 04, 2018 at 19:47:15:
I'm with you Randy,, our Mega dealer's parts department is in a mess, the counter people are clueless..I have one person that I e-mail my list to and he replies to me so that I know it happened..I get all that I can from other sources,, I only buy around $10,000 of parts a month and less than half of that comes from the Mega dealer..The Mega dealers are a parts marketer,,they get a lot of their parts from suppliers that build and box for them,,they have a huge mark up,,AP air and Reliance engine parts are some of their suppliers..along with a few clutch manufactures..I get parts from these and others to make good dependable repairs at a cost savings that I pass on to my customers,, I have low over head cost so that lets me work cheaper but still make a good living,,the Mega dealers have an extreme over head with the fancy buildings built on high dollar real estate,, so they must sell at high cost with low paid employees,,and the need to go over the top on repairs made in their shops...and all of this is with the blessings of Deere corporation..Deere pushed the Mom and Pop stores out of business with a forceful move of ether go "BIG" or go out,,and ever since then the Loyalty has went down hill.. It is a sad state of affairs,,but that is the direction that Momma Deere wanted to go...we will be seeing if the Mega dealers are too big to fail,,,and if that happens poor service will turn to "no" service...
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