My employer made it much harder than it needed to be. Further, store management often bent the rules leaving the customer confused as to what the store policy truly was. A lot of problems there had nothing to do with machine warranty. A biggie was giving last sale price on merchandise. Sometimes they would just offer to do it and the next time they would fight tooth and nail not to. Have one policy and stick to it. Then it does not get personal between customer and employee. As it was it just left anybody other than the manager in a very awkward position. The bottom line is I had to live in the community where I was employed so I have to get along with people. The ultimate kicker was the company crashed and burned anyways but people can hold a grudge for a very long time. I never twisted store policy for my own gain so I always worked within the rules but it is frustrating to watch a manager or favored employee (because they were from a prominent family in town) bend them at will. Makes a person look like they don't know what they are doing or don't care.
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Today's Featured Article - A Question for Dads This recent topic from the Tractor Talk discussion board is being highlighted because it is an awesome display of the caliber of individuals that have made this site their own. The young person asking questions received positive feedback and advice from total strangers who "told it like it is" with the care many reserve for their own kids. The advice is timeless... so although it isn't necessarily antique tractor related, it will be prominently displayed in our archives to honor those who have the courage to ask and those who have the courage to respond in an honest, positive manner.
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