Re: Way OT...Anyone use...

Posted by jimg.allentown on November 16, 2018 at 05:54:29 from (98.115.30.180):

In Reply to: Way OT...Anyone use... posted by Dave H (MI) on November 15, 2018 at 19:37:59:

I had Dish for a number of years. My experience was mixed. First problem was my first month's bill. I was charged extra for not being connected to a phone line even though I was. I called about it and they removed the charge. Next month, same thing. So, they sent someone to check it out. Receiver was bad. After the repairman tried the third one from his truck, we finally got one that was OK. Over the course of 5 or 6 years, I had no less than 12 receivers replaced. My opinion was that their equipment is junk.

One fine day, I was looking at the TV while I was folding laundry. The picture suddenly went to snow. I called them and they told me that they would send a technician out for a $39.95 service charge. I refused to pay it. I had not been previously charged for their equipment failures and I told them so. After arguing for a bit, the agent told me that he would connect me to "someone that could help with my problem." After a short time on hold, another person came on the phone and asked me when I would like for them to disconnect my service. I told him that NOW would be a good time.

Now, for the kicker. First, they got very threatening, telling me that they were going to charge me all kinds of fees for terminating the service, deposits on their equipment, and a few other things. They demanded that I ship their receiver back to them at my expense. Throughout the entire process of discontinuing my service, they were very nasty, confrontational, and hostile. I threatened to go to a lawyer. About a week or so later, an agent contacted me and offered to "settle" for a lesser amount (for my final bill) and send me a prepaid mailer for my receiver.

I would not do business with them again.

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