The modem giving you a high stress reading is normal and does not indicate any trouble at all. It should give a high stress reading since it is sending out an audible tone (noise) to try to connect to the equipment in the central office.
Yes the sound you here on the meter is the audible tone from the modem. ( Think of the sound you here when a FAX machine tried to connect, same principal).
You have to disconnect the modem ( unplug the telephone line from the back of it) then go to the interface box on the side of the house. there should be two posts on the inside that the incoming line attaches to. Disconnect them. Now you can begin to use that meter. The sidekick is know as a kick meter once you have the tip ring and ground wires attached you flip the rev switch bac and forth slowly and watch the needle deflection this gives you distance of the wire. Simply looking a the needle with out touching anything will show you a short depending on needle position ( basically if the needle deflects on its own there is a short. The farther the needle goes the harder the short is). If you push up on either the tip or ring lever you are know looking at that wire only and if the needle deflects you have a ground. Again the farther the needle deflects the worse the trouble is. I like you use the Rx 10,000 setting for these tests because its like using a microscope on that line and it will show slight trouble the other setting will miss.
As far as getting ahold of the phone company my best suggestion is the next time you have a repairman out get his bossed name and number and call him directly. You can usually get better quicker response that way if hes any kind of boss at all he can and should get a repair man to you quickly.
The intermittent trouble is absolutely a sign of water intrusion in the cable. The reason the guy cant find the trouble is because the water has dried up by the time he gets there. More than likely the problem is a ground caused by water. You have to get the repairman there when its happening. As far a fixing it you self, if the trouble is on the phone company side of the interface box you cant go after it. They own the wire and they fix it. If the trouble is on your side of the interface box, ( could be but very doubtful) then go for it.
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