Posted by rrlund on December 08, 2018 at 11:45:44 from (173.225.203.235):
In Reply to: Repair shop question posted by 300jk on December 08, 2018 at 11:21:05:
Who actually pays or who should pay?
I had a power steering unit on a "green" tractor that went bad. The service manager at one mega dealer location told me how to diagnose it,but warned me that after I got the unit off,not to try to repair it myself. He said bring it in or take it to the dealer location of my choice,but it needed to be repaired by a dealer shop.
I took it off,took it to a different location of the same chain because that was the one I'd been dealing with the most. I told the service manager there that I'd talked to the other service manager and told him what was happening with it. Two days later,when I called,I was told it was done. I don't remember what it cost me,but it was close to $300 if memory serves me right. I put it back on and it acted just like before. After several calls to the service manager and playing "try this and try that",just before closing,he let me talk to the guy who'd worked on it.
When I asked him what he'd done to it,he said he put a seal kit in it. I told him it needed a spool,not a seal kit. I had to make two more 80 mile round trips to take it and pick it up again. Right around $400 that time as I recall it. Not one red cent of credit for the first screw up when they didn't even pay a lick of attention to what I told them the first time I dropped it off.
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