Posted by Super H Mike on December 08, 2018 at 15:08:10 from (76.164.155.241):
In Reply to: Repair shop question posted by 300jk on December 08, 2018 at 11:21:05:
For me , working on cars and light trucks, I try to be as sure as I can possibly be before replacing any parts. If I am not I will talk to the customer first and explain everything and tell them I am not 100% sure that it will be fixed and may need further parts and or labor. If I just plain blow the diagnosis, I will eat the bill. Open and honest always works out the best. Customers are almost always reasonable if they feel you are being honest and really trying to solve their issue. I personally love the challenge of the hard to figure out problems, and will spend the time necessary to find the cause even if it is on my dime. Especially if another shop turned it away or couldn't fix it. My people are very loyal and will often wait 2-3 weeks to have me work on their stuff than take it somewhere else. I appreciate that and so try my best not to screw up the relationships I have built with them.
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