Posted by BigPapa53 on December 10, 2018 at 16:27:48 from (96.4.9.141):
In Reply to: Repair shop question posted by 300jk on December 08, 2018 at 11:21:05:
I notice no one has mentioned the 6.0L Ford Powerstrokes. They have to be the champions of "masking" other issues.
I worked at a shop as Service Manager for @ 3 years that specialized in diesel pickup repair, primarily Fords and Dodge but we would work on a D-max if we HAD to. Anytime we had a 6.0 in the shop I'd spend quite a while explaining to each customer that we may have to repair one problem, or sometimes two or three problems, before we'd get their truck repaired. We had the Ford IDS(Ford's factory scanner/monitoring/diag tool) and our top mechanic was raised in a diesel pump shop and went on to be a Ford "Master Tech" or whatever it is Ford calls them. I had someone from Ford Corporate call and talk to him twice that I know of and the Ford dealers from the area were CONSTANTLY trying to hire him and calling asking for help with a truck in their shop.
I can't tell you how many times we 'd have to replace an ICP, Cam Sensor, Crank Sensor, you name it, only to find another issue. I know I was honest about every repair with every customer and Jamie was honest with me and the customers. I encouraged customers to come in so we could show them what we'd found before repairing it so they could see it for themselves, and many times I had to call them back to come and see what we found after that repair.
The moral of my long story is, sometimes it happens to the best, most honest mechanics and shops. I'm not defending or saying all shops or mechanics are honest, just saying it happened to me, my mechanic, and my customers and there was no deceit or dishonesty there.
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