I could,but when you have cattle to feed or hay to put up and call them on a Friday morning,it's tough to have to wait until Monday for a part to get here. I'll get in to that too if you want to read it. I called the location where Mr Personality works and ordered something one time and wanted it drop shipped. It wasn't him that I was talking to,but the guy I was talking to said he couldn't guarantee I'd have it the next day via UPS if it was drop shipped. I asked why not? He said "Because you're north of M57.". That's true,I'm two miles north. It doesn't make a lick of difference. Everything comes out of Grand Rapids. They don't pile the packages along the road and say "I'll go north of 57 tomorrow".
When you add to that,the fact that without exception,EVERY TIME I had either location order something,it was wrong the first time and had to be reordered. I tried setting up an account so I could look things up and order them myself to cut out the middle man. I needed a part for my 700 grinder mixer in a desperate way. I ordered it online from them,thinking great,it'll be here tomorrow and it'll be right. Instead,the parts manager called me the next morning to confirm the order and it still took two days. It was the only time I got the right part,but,it took two days.
When you try to order parts from those guys,they pull up the first thing on the computer that looks like it,then don't check serial number splits. JDMaris told me about the difference in sleeves in a tractor one time. Told me to be sure to take the engine serial number. I did better than that. I took the engine serial number,tractor serial number and one of the sleeves. I told the counter guy the difference and gave him the serial numbers. I paid for drop shipping. When it came the next day,it was wrong.
I needed a clutch for the 1020. I called,nope don't have it,it'll be here in the morning. I called in the morning,talked to the guy I ordered it from,yup,it's here. I drove all the way over there to get it,it wasn't there. Parts manager said it wasn't even available from Deere anymore. They could get it from A&I if I wanted them to,but it might take a week. I told them to forget it,I was selling the tractor and buying something I could get parts for. I told them I could wait a week for parts every time it broke down. I was serious,it's gone.
In contrast,I needed a throw out bearing for my Fiat/Oliver. There were three choices and I wanted to make sure I got the right one the first time. I crossed the number stamped on the bearing to what I thought was the AGCO number. I called the AGCO dealer,Tom said that number wasn't coming up as an AGCO number but he'd call tech support and call me right back. He did. He said it was the right number,we just had to add a letter to the front of it,it'll be at your house tomorrow. It was. Why would I ever go back to Deere for any reason?
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