Yes we all get frustrated with the parts person behind the counter. Sometimes it is not the parts persons fault though. I replaced the alternator, battery and alternator belt on my sisters Chevy Aveo. The bearing in the alternator seized. The parts person knew it was bad. He could not process the sale until he put it on the alternator test stand so the test stand could tell computer it failed the tests. Same with the battery, they had to load test it and tell the computer it was bad. Sometimes computers do not make a persons job easier.
I am a small engine mechanic at lawn mower dealership. I am also do service writing and parts. People come in and want a part for their mower but only tell you the brand and do not have any model numbers. Sometimes I can get them the parts by their description of the dothingy. They get mad at me because they have to go get their numbers for me to look up parts. Then you get some that will come in with all the numbers.
Our local Napa is managed by a woman that worked at the local John Deere dealership before it got bought out. She is very sharp but still has to deal with computer programs to get parts. I try to have all my part numbers written down with cross references when I go in to make a purchase. It makes their job easier and I am out the door quicker.
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Today's Featured Article - Hydraulic Basics - Part 2 - by Curtis Von Fange. In the last entry to this series we gave a brief overview of hydraulic system theory, its basic components and how it works. Now lets take a look at some general maintenance tips that will keep our system operating to its fullest potential. The two biggest enemies to a hydraulic system are dirt and water. Dirt can score the insides of cylinders, spool valves and pumps. Wate
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