That is my opinion based on years of experience in dealing with retail customers from the inside. Do a small repair and be blamed for every thing to do with that unit for years to come. I can see the shop service manager wondering what condition the inside of that transmission is in. Then there is the customer that is worried about replacing a seal as if there were some mysterious potential damage that might be done in replacing the seal. Then, if it turns out that the transmission has internal problems, the shop that replaced the seal gest blamed and potentially involved in a lawsuit over it.
While you and I know that it is a simple thing, and that no harm would come of it, the customer does not know that. The next thing you know, here comes a sheriff with a summons. Even thought the customer has no chance of winning, it still costs money to defend. The shop gets accused of doing something to the transmission that caused it to fail to drum up more business.
Far fetched it may be, but stranger things have happened in the automotive repair business.
BTW, if it were me, I would change the seal for the guy and not charge him for it as a courtesy.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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