That is my opinion based on years of experience in dealing with retail customers from the inside. Do a small repair and be blamed for every thing to do with that unit for years to come. I can see the shop service manager wondering what condition the inside of that transmission is in. Then there is the customer that is worried about replacing a seal as if there were some mysterious potential damage that might be done in replacing the seal. Then, if it turns out that the transmission has internal problems, the shop that replaced the seal gest blamed and potentially involved in a lawsuit over it.
While you and I know that it is a simple thing, and that no harm would come of it, the customer does not know that. The next thing you know, here comes a sheriff with a summons. Even thought the customer has no chance of winning, it still costs money to defend. The shop gets accused of doing something to the transmission that caused it to fail to drum up more business.
Far fetched it may be, but stranger things have happened in the automotive repair business.
BTW, if it were me, I would change the seal for the guy and not charge him for it as a courtesy.
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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