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Re: NAPA parts again please


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Posted by oldtanker on June 07, 2019 at 07:22:41 from (66.228.255.203):

In Reply to: NAPA parts again please posted by Tom in Mo. on June 06, 2019 at 16:11:16:

Quoting Removed, click Modern View to see

Yes something is going on.

NAPA is trying to encourage store owners to own chains. I you have a single "mom and pop" operation it's more expensive for NAPA to service it. I'm friends with a couple who own an auto parts store. Was a NAPA till they go fed up with NAPA policies and constant pressure from NAPA to purchase more stores. So now they are something else.

As far as parts not being in the system and having to be ordered? That's the NAPA business model. They are dropping stuff that doesn't move. Like brake parts for trucks that no one drives. And you can get those parts without the extra charge as long as you can wait for them to get to you. I've done that several times. Ordered something when just checking availability. Shelf space to store items cost money. NAPA would prefer that those parts be in a store that they contact and say "hey we need those back, delivery truck will pick them up and we'll give you credit for them". That way a store stood the cost of storage. Then once back at the warehouse it's either UPS or on the next truck truck back to the regional ware house the the next truck to the central warehouse (keeping in mind it's not the next truck. It's then next truck after it's logged in as received then logged out as shipped. So it may be a day or 2 or more depending on truck schedules.) Can take several weeks to work it's way too you but no extra charge. But some parts due to lack of demand are going to become NLA. Keeping in mind that storage cost money and they figure that per day they know what's profitable and what's not.

Rick


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