Traditional Farmer: I would bet that you have bought very little equipment new???? As near as I can tell no one has told him that he is going to have to pay for anything at this point in this warranty issue. Also I can tell you a fact of life when dealing with people. IF you cop an attitude with someone that person is much less likely to work very hard to resolve anything in a very timely manner. Just a simple FACT. Threatening to sue them really would slow things to a crawl. Because then they have to make darn sure everything is documented top to bottom at the dealership and the manufacture. Popping an attitude with a Company man is death to you having very good results. Talk law suit and your claim/case gets passed on to the legal department rather than service. The manufacture is then motivated to due the minimum as the warranty is written rather than the maximum.
Kubota has a good reputation on warranty. On something like this that has been hard to find it makes warranty ten time harder for everyone. If the darn thing just would totally die then it would be easy to repair. The mechanics of how a warranty problem is handled has different levels. So on one like this it needs to go up the ladder to the fellows that deal with the "Unusual" stuff daily. This is often at the factory level. They will asked for a lot more information than would be on a regular warranty issue. This often includes fuel, oil, coolant samples. These guys are usually very motivated to "HELP" the customer. There are few manufactures with a good warranty reputation, that are out to pass the buck or duck the cost if the problem is really theirs. They want this fixed just as bad as he does. I know in JDs case they would often pay after the warranty was out if it was a real manufacturing issue. Usually not the entire bill but usually more than half.
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Today's Featured Article - A Lifetime of Farm Machinery - by Joe Michaels. I am a mechanical engineer by profession, specializing in powerplant work. I worked as a machinist and engine erector, with time spent overseas. I have always had a love for machinery, and an appreciation for farming and farm machinery. I was born and raised in Brooklyn, New York. Not a place one would associate with farms or farm machinery. I credit my parents for instilling a lot of good values, a respect for learning, a knowledge of various skills and a little knowledge of farming in me, amo
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