Posted by kencombs on August 15, 2019 at 12:57:48 from (108.208.32.113):
In Reply to: Parts people woes posted by Jon f mn on August 15, 2019 at 06:42:57:
IMO, it's not a people problem totally. The tools they are given at mostly at fault. The computer lookup menu provides no way to search by dimensions or any other characteristic.
In most cases, even if you know the part number, the data base will contain only the OEM fitment, no info on size etc.
But, they can be done differently. Compare Rock Auto's web site with all the others. Much, much more usable and has backup info for most parts.
In a perfect world the parts counter computer would look more like Google and less like it was designed by a person who had never seen a car, truck etc from a mechanical perspective.
As a matter of fact, every time I've gone looking for a difficult to locate part at my locals, the counter person logs on to the web, goes to Google and searches. This is after failing to find it with the store 'tools'
A search for 'chevy water pump' or 'onan spark plug' will provide a lot of choices and fitment info for each on Google. Such searches could be a great learning tool for parts people. IF the company management would just provide them.
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