Loren: The local CIH dealer is one of two stores that are totally family run. Great people to work with. They handle several short lines so I have dealt with them over the years.
One of the things that really made me think long and hard about doing this even before the bad blood with the local JD store, Last fall we had a seal go out on the Rotor drive gear case on the CIH 9420. At that time it would have had right at 1000 separator hours on it. With the wet ground delaying harvest we just did not have the time to repair it ourselves. I finished the field we were in and took the combine to the farm. I washed it off and put it in the shop to dry off in the heat. I know the CIH service manager very well from church. I called him on Sat.afternoon and told him what was wrong. I just wanted to know if we needed to take it in to them to get it fixed. It had started misting rain/snow and was not supposed to be clear until Tuesday. He asked me if we had it inside so it would not be terrible to work on I told him it was in our heated shop. He told me he would just have someone come out and do it. Should take them 3-4 hours at the most. When we got home from church the next day one of their service trucks was setting in our yard. The mechanic was waiting for us to get home. He said he did not have much going on at home with the cold/wet/snowy weather so he just wanted to knock this out. It took him under three hours to replace the seal that was bad. GREAT service!!!!! It did not stop there. After about two weeks I had not gotten a bill on the repair yet. So the next time I was through town I stopped in to asked about the bill. I wanted to pay it ASAP. Turns out there was a bulletin on this seal issue. It should have been replaced under warranty by the selling dealer. They just billed me for the service call and oil/grease in the box. THAT is service like I used to see from JD.
So that service call and the OWNER stopping out to talk to us earned our business.
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