What do I mean by "been down". Well that s a good question. After weeks of no internet Im still not sure where the problem actually is.
Let me tell you what I ve done. Ill try to be brief but it will be hard. I have had no internet since the beginning of December. So far I ve tried by myself and with Frontiers poor over the phone help the following steps.
I ve tried 3 different modems all connected to the outside service box with brand new phone cords.
First one was the one I was currently using and purchased myself. Its been working for nearly two years and I bought it to improve my WIFI coverage which it did. We have done several hard resets, reboots etc. but all I can get is a blinking DSL light.
Second was Frontiers original DSL modem which was working when I replaced it with the above. Same procedure and scenario as above.
Third was a working modem from a friend who has Frontier and let me briefly borrow his modem. I did not do a hard reset on this, just hooked it up as above and still got just a blinking DSL light. No internet light.
I have had numerous appointments where a service tech was supposed to come to my house. I took off work and waited for him on 2 separate days only to have him not show up, call, text or make any contact whatsoever. Next day each time I call and am told I am in a "common cause" which means numerous widespread people are without service. That is eventually closed each time and still I have no internet. Neighbors have internet and are connected to the same street box as I am. They have had no outage at all.
Eventually a tech apparently comes to my house with no prior notification whatsoever and leaves a note on my door "everything s fine". Unfortunately, not knowing he was coming I wasn t home.
I repeat all the above tests again with the modems plugged into the outside box and still nothing. Finally get to an "escalation specialist" who is in Texas and speaks clear English. She walks me through all the resets and settings of the modems again plugged in the outside box with yet another brand new cord. Still nothing.
She sets up yet another tech service call but it again follows suit and no one shows and Im again put into a "common cause". She calls the local area manager to discuss the problem and tells me she was appalled at his attitude.
She is sending yet another new modem which I m waiting for but have little hope it will fix the problem.
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