Posted by kencombs on December 29, 2020 at 10:35:00 from (108.208.32.113):
In Reply to: Curbside Pick up posted by Determined on December 29, 2020 at 06:31:20:
My daughter uses this service from Walmart at least once a week. Places her order during the day and picks it up on the way home from work.
I live near the same store so never use it. what I have noticed is the congestion in the store from this and reduced hours. Sounds backwards but it used to be a 24 hour store so all stocking was in the 10pm-6am time frame. Since they reduced the open hours to 6am-10pm all that is done during the day hours.
So, we have big stocking carts in the aisles all day and smaller carts stacked with smaller blue bins used to gather individual orders and 2-3 people working. Many times I've been unable to make it down an aisle on the first attempt, go to another aisle and try later.
It seems to me that the labor costs of the service must exceed the incremental revenue. And, I have to believe that sales per order would be lower than an in person shopper. Who doesn't pick up something not on their list on most trips to the store??
It will probably remain an offering, post virus, but with a substantial fee attached. Or maybe an annual membership like the online offerings.
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