I think a loose wheel complaint is unacceptable all you can do is hang your head and hope all ends well no excuse for it.
I had a dual loose wheel complaint from that point on I lay on them good.
I had a 70's chevy pick up complaint in the end it had the wrong rims on it the center hub in the wheel was to small I still should have caught it the first time.
A guy calls he's out of town with a loose wheel I told him to have it fixed send me the bill he never returned. Some years later my son dropped off his van for me to sale I serviced it and rotated the tires he had installed the lug nuts on backwards. I found the answer to that complaint and thought how blessed I was that was that was only complaint out of the wheels he touched.
There is more to it than the lugs a lot can go wrong. I make sure the wheels fit and run up even I lower the car till the wheels just touch the ground and manually finish up the job. If you get a hub centric wheel off it never goes well. Custom wheels yuk euro wheels yuk yuk you know they are waiting to get ya.
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Today's Featured Article - A Cautionary Tale - by Ian Minshull. In the early 1950s my father bought an Allis Chalmers B and I used it for all the row crop work with the mangolds and potatoes, rolling and the haymaking on our farm. The farm and the Allis were sold and I have spent a lifetime working on farms throughout the country. I promised myself that one day I would own an Allis. That time event
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