Posted by Steve@Advance on March 18, 2022 at 17:55:35 from (99.190.215.237):
In Reply to: Just an old age rant posted by cool hand on March 18, 2022 at 14:25:11:
The automated answering systems, you can thank spammers and robo calls for that!
Where I work, we still answer, no machines. I can hear the front desk when I am in my office. I would say 90% of the calls are robos, scammers, cold call salespeople, or a dead air, no response.
But it is frustrating to call and only get a voice mail and never get a response.
Email is even worse. Very, very seldom is one ever acknowledged. Why do companies keep their email and help lines up on the website if they have no intention of responding?
And wasted advertising! Call a company, try to get information, they have no clue how to help, answer questions, or process an order! Why do they spend their money on advertising if they can't fill an order?
One more, website ordering that doesn't work! Waste an hour putting and order together, go to the shopping cart, check out, and the order won't go through! Usually there is no reason given, just hit place order, and nothing, leaves you hanging, don't know if it went through or not. Afraid to try again or it will double order. And the ever so friendly 20% return, restock, cancelation charges. They make more money on a return than a sale!
Now, I will give a round of applause and praise to McMaster Carr! If every business could do as good a job as they do, this would be a much better world to live and do business in!
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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