Today the guy on the phone or email is likely to be placing a bigger order and is a more regular customer than the guy who walks up to the parts counter. Too often the guy at the counter either doesn't know what he wants or doesn't know the part number and wastes more of your employee's time and them walks away because he can get it a nickle cheaper across town. Which customer is really the one you want to give priority to? The one on the phone.
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Today's Featured Article - Grain Threshing in the Early 40's - by Jerry D. Coleman. How many of you can sit there and say that you have plowed with a mule? Well I would say not many, but maybe a few. This story is about the day my Grandfather Brown (true name) decided along with my parents to purchase a new Ford tractor. It wasn't really new except to us. The year was about 1967 and my father found a good used Ford 601 tractor to use on the farm instead of "Bob", our old mule. Now my grandfather had had this mule since the mid 40's and he was getting some age on him. S
... [Read Article]
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