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Re: Re: UPS shipping experience
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Posted by UPS 'Feeder Driver' on January 23, 2003 at 18:02:19 from (216.52.32.89):
In Reply to: Re: UPS shipping experience posted by Scott on January 23, 2003 at 15:11:38:
I've been working for UPS 24 years and have
unloaded my share of trailers, package trucks
(I just committed heresy; ALL UPS employees
WILL call UPS-owned vehicles "CARS"
including the tractor-trailer units! It's part of the
companys' program to get you "Thinking
BROWN".). I can remember employees
getting warning letters for tossing packages
back in the early days; three letters in a year
and you were gone! Now, in our small center
of 30 or so drivers it's common practice by the
"hub rats" unloading the trailers onto the
conveyor belts in the morning...but not on the
'reload' where the days' pickups are put into
the outbound trailers. Seems to be a function
of the supervisor on duty and what his boss
deems important, quality or quantity. The
morning guy will be facing the manager
berore his shift ends; the night guy only sees
the 'big guy' leaving on his way home....no
pressure. Besides, in the end, damage will be
laid on the route driver if at all possible thus
clearing management of all responsiblity.
Funny how that works, eh?
In the big hubs, where everything is loaded
and unloaded by power belts that extend into
the trailers, damage can be from parcel
jamming but not often. The most likely
'container failure' is due to the sheer weight
that can be placed on packages by those
stacked on top of them. In both cases, the
main factor involved is "The Need for Speed"!
Every minute of a UPS employees' work time
is figured to hundreths of an hour and
performance is guaged by the number of
pieces loaded or unloaded per hour or
number of 'stops' (deliveries per hour), or
hours 'on road' etc., etc......well, you get the
picture. So, when your UPS guy pulls through
your gate and unloads a package that looks
like it's been through h**l, it kind of has been!
One thing is almost certain though, your
delivery driver is, most likely, NOT responsible
for the damage. I do not deliver packages and
so am not defending my peers here; it's just
been my experience that 99% of the 'package
drivers' try to treat 'their' customers as well as
possible. Unless of course, the guys'
estranged wife just had him served with
divorce papers as he was leaving the building
or your dog keeps biting him or......? Then you
might have a day when he or she was 'a bit
uppity'....even BROWN won't cover up every
glitch in a persons' life!
When it comes to making sure that your
shipments are not lost in the system and
having ammunition in hand when you start
prodding 'BIG BROWN' to 'gimme my
package!'. Your best option is to make sure
you get a 'TRACKING NUMBER'! With this
number and your home computer you can
'see' the shipments progress through the
system allowing you to say to a UPS 'center'
clerk or manager "Look, the package was
scanned at your facility yesterday morning SO I
know that you have it somewhere! Keep
looking!".
I hope that the preceding is helpful, in a
small way, in reminding all of us that, no
matter the company, we are all doing the best
we can with what we've got to work with!
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