Re: OT-Sattelite Internet Service

Posted by Ron in AR on February 18, 2005 at 19:20:19 from (66.82.9.75):

In Reply to: OT-Sattelite Internet Service posted by Dug on February 18, 2005 at 17:47:13:

Hi Dug,
I"ve got the Direcway satellite service myself. It isn"t nearly as fast as cable or DSL, but it is a lot better than dial-up as far as speed. Draw backs: If you"re getting severe weather or thick cloud cover in the direction that the sat dish points or right over head, you will not have service. The support is fair at best. Been on the phone with them over quite a few issues. The standard first response you get from them is "It must be your equipment, because it looks fine on this end." It takes lots of calls and patience if you are having a problem. And loooooong waits on the phone. Of course, they tell you that the quickest way to contact them if you are having trouble is online, think about that one!
You have to disconnect the sat modem every week or so for a few minutes and then plug it back in. If you don"t, you will have trouble accessing sites and/or viewing all the content. Support says it"s because it builds a static charge. Who ever heard of a grounded electrical device building a static charge?! Truth is it gets corrupted or some such thing and has to be reset.
Sorry to rant, but as soon as they get decent lines out my way and offer cable or DSL, I"m packing this sat system away (just in case I should really need it again in the future). Even with the high up-front costs I"ve already paid for this sat system, I"d go to cable or DSL in a heart beat if I could. Hope this helps you decide.
Ron

Follow Ups:

• Re: OT-Sattelite Internet Service MarkinMo 05:55:00 02/19/05 (2)
  • Re: OT-Sattelite Internet Service Ron in AR 15:10:26 02/19/05 (1)
    • Re: OT-Sattelite Internet Service ChuckG 17:48:28 02/21/05 (0)

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