Re: Dell Computer and the awful service they provi

Posted by Jaker2 on January 14, 2006 at 11:04:46 from (67.138.125.143):

In Reply to: Dell Computer and the awful service they provide.. posted by Roland Jackson on January 14, 2006 at 10:29:18:

Don't feel to bad. Before I bought a dell I talked to a lot of people and everyone talked about how trouble free there computers had been. So I decided to make a purchase. I bought a Inspiron 1000 almost a year ago and have had a few problems. Like you say when you are buying they talk and understand English very well. But when you have problems you speak to someone in a foriegn country.
When I ordered mine I speced it online and called to order it. Being a laptop I knew that is was going to be moved alot so I was curious as how it would hold up as I am a college student. I asked the sales rep about warranty. I ordered the three year warranty and was told it covered both software and hardware problems as well as the computer. I had absolutely no problems at all with it until about 4 months ago. I had always thought the thing got excessivley hot but it was my first laptop so I didn't know any better. Well, one morning I opened it up and there was a dark spot in the upper left corner of my LCD. This wasn;t alarming or anything but I thought it was just lint or a shadow. Well the next morning I opened it and there was a ink blot on the whole left side of the LCD.
So, I went to DELL's chat. I told them my name and my delima. I told the person that I was chatting with(they were in the phillipines, as I always ask when dealing with tech support of any large business) that I was sure the LCD was bad. They said they would send a box and send it to the depot to have it fixed. The box came and I sent it, thinking all was well, about a week later I get a phone call and they told them for it to be fixed it would be $300.00 plus shipping. I said it can't be it is under warranty. They said they would check and get back with me. They never called. I recieved my computer back in the box two weeks later saying they never recieved payment, so it was not fixed. I was furious, I called DELL and they said it was damaged by outside forces, and I questioned them to see if that meant superior beings or what and they couldn't tell me. I know for a fact the laptop wasn't dropped or ran over, but they will not fix it under warranty. I can buy a LCD but it costs close to over half of what a new laptop is. I will NEVER deal with DELL again. So for now I have a year old laptop that works great but you can't see what you are doing.

Replies:

• Re: Dell Computer and the awful service they provi Matt_In 11:12:12 01/14/06 (1)
  • Re: Dell Computer and the awful service they provi Jaker2 11:26:23 01/14/06 (0)

Add a Reply Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]